Global Marks Private Limited Jobs – IT Support Specialist

Global Marks Private Limited is on the lookout for a talented and proactive IT Support Specialist who will join the team and provide technical support hands-on for office operations. This position is ideal for the ones who would take care of hardware and software problems, keep up IT systems, and improve service delivery in a fast-moving consumer goods company’s lively environment.

Organization

Global Marks Private Limited

Position

IT Support Specialist

Job Location

[City – e.g., Karachi / Lahore / Islamabad]

Key Responsibilities

In the case of hardware, software, and peripherals, support is accessible both on the site and remotely.
The devices which are to be troubleshot and resolved include desktops, laptops, printers, POS devices, and other office equipment.
According to the need, operating systems, applications, and drivers will be installed, configured, updated, and repaired.
All the user accounts will be managed, basic Active Directory tasks will be performed, and access provisioning will be supported as well.
The incidents and service requests will be recorded, monitored, and through the ticketing system, escalated.
The knowledge base documentation and standard operating procedures (SOPs) will be carried out and updated.
IT solutions will be provided on time with the best customer service and user guidance.
Basic network troubleshooting support will also be provided, along with switches, routers, Wi-Fi, and VPN setups.

Requirements

0-3 years of IT support experience in office or FMCG sector is a must for this position.
The candidate must have at least a diploma or degree in computer science, IT or a related field.
Certifications like CompTIA A+, Microsoft, or Cisco can be an advantage.
The candidate should have a mastery and in-depth understanding of Windows and macOS, Microsoft Office, printers, basics of networking, and remote support tools.
In addition, superb communicating, problem-solving and ability to create a professional, proactive attitude are the requirements along with the above-mentioned ones.

How to Apply

Send your updated CV to: 📧 hr@globalmarks.pk

This is an excellent opportunity for IT professionals looking to grow their careers in FMCG and corporate IT support roles.

Global Marks Private Limited Jobs IT Support Specialist